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Terms and Conditions

PURCHASE & PAYMENT

Choose from a wide range of flexible payment schemes suitable for your needs and finances available at our physical stores.

Online Purchase : Credit Cards via Stripe ( Visa / Mastercard / AMEX ), Apple Pay ( Mobile ), Bank Transfer ( FPS / HSBC ).
Physical Store:  Cash, Credit Cards ( Visa / Mastercard / AMEX ), Bank Transfer ( FPS / HSBC )

We offer interest-free instalment plans for order over HKD30000 using HSBC credit cards. Please visit our physical store for details.

No Exchange or Refund for Special Order Items after order confirmation

Confirmation Cancellation/ Exchange policy does NOT apply to the following items:

- Accessories Promotional
-Discounted items
-Display pieces

DELIVERY AND SHIPPING

Delivery Charges

 Our delivery charges include the processing of your order, handling, packing of the products purchased, and delivery (including assembly) to a location of your choice within Hong Kong.

Delivery fee to Hong Kong Island, Kowloon and New Territories is HKD300.
Delivery fee to Island districts, Ma Wan and Discovery Bay is HKD500.

Additional fees apply for deliveries with no lift access or extra services e.g. items disposal, delivery to areas with limited accessibility such as walking through slopes, moving upstairs, etc.

Delivery Date

Delivery will be scheduled by our Delivery Team within 7 working days from the day of purchase.

Any request for rescheduling delivery has to be made 3 or more work days prior to original schedule. Otherwise, rescheduling fee will be occurred.

The rescheduling of delivery will be subject to availability. Commune HK reserves the right whether accepting a rescheduling request.  (Please note that delivery slots will be limited during peak periods or after sales events.)

Accessibility

The customer is wholly responsible for ensuring that the purchased items can fit in the room or location of choice and can be delivered through all internal and external entry points by verified building access, lift access and all doorway measurements. External access from the loading area or car park to the delivery area must be clear and accessible with no blockage, and the internal (inside) area where the furniture will be placed must also be clear and accessible for placement of furniture. In the event that accessibility causes an unsuccessful delivery, no refunds or exchange will be arranged.

Self-Collection is available at our Commune HK Flagship Store. 
Please inform our sales personnel or pick self-collection in the delivery column provided.

As we deal with different suppliers, items may arrive at different time at our distribution points. As such, should you require your order to be sent separately, you will be charged a delivery fee for any additional deliveries.

Commune HK reserves the right to change the delivery date due to any unforeseen circumstances.

Commune will act within our means to notify you at the soonest of any possible delays or difficulties.

Commune will not be liable for any inconvenience, loss, damages, charges or expenses that may arise from any delays, postponements, incomplete or unfulfilled deliveries.

Receiving an Order

When taking delivery of the order, you or appointed party shall inspect the item (s) and surroundings ( home / delivery venue ) before our Delivery Team leaves the premises. Should there be any defects, please alert our Delivery Team and note it down on the delivery order.

Alternatively, you could also write to cs@thecommunelife.com.hk with a short description and with photos attached. Our customer service team would revert to you as soon as we could.

In case an exchange could not be arranged, Commune reserves the right to offer a refund or a substitute. All 1-1 exchanges depend on the availability of the item/ next available shipment. 

Should you do not comply with above clause, Commune reserves the right to reject any claim of warranty. Please note that once the delivery order is signed off, it is deemed that the order has been received in good order.

WARRANTY AND SERVICE

Commune offers a 12-month limited warranty that covers structural manufacturing issues for all our products commencing from the date of delivery.

If a problem should arise, please contact us at cs@thecommunelife.com.hk with photos and a description of the problem. The original receipt needs to be presented as part of the warranty requirements. 

Should the item be deemed to have a manufacturing defect at Commune HK's discretion, Commune HK will offer the following where applicable:

- Repair or refurbish the defective product
- 1-1 exchange
- Exchange with an alternative item, should the item no longer be in production

Please visit WARRANTY AND SERVICE to find out what is not covered under this limited warranty.